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CASE MANAGEMENT SYSTEM DESIGN
Evaluated and standardized the Fast Track Home (FTH) program within Council on Aging, an organization dedicated to serving the aging population by assisting them within the comfort of their own homes.

PROJECT SPONSOR:
Council On Aging

ROLE:
Fellow - Design Research Lead

TIMELINE:
Jan - May 2025

SKILLS:
User Interviews
Journey Mapping
Data Visualization
UI/UX Design
Project Management

This work is confidential, however I am able to share hard copies in interviews.

BACKGROUND

The current case management workflow for Council on Aging’s client placement is cumbersome and does not make optimal use of the team’s expertise. This inefficiency affects the ability to effectively connect older adults to services they need.

PROCESS

Map the case management journey, from client discharge to the end of service.

Identify automation opportunities and create system automations.

Implement solutions on a short, medium, and long term timeline.

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CASE MANAGEMENT SYSTEM DESIGN Evaluated and standardized the Fast Track Home (FTH) program within Council on Aging, an organization dedicated to serving the aging population by assisting them within the comfort of their own homes.

CASE MANAGEMENT SYSTEM DESIGN
Evaluated and standardized the Fast Track Home (FTH) program within Council on Aging, an organization dedicated to serving the aging population by assisting them within the comfort of their own homes.